|Business Process Re-engineering
Credit and Debit Cards
Managing Channels of Distribution
Market Opportunity Assessment
Mergers and Acquisitions
Remote Deposit Capture
System and Operations Planning
Business Process Re-engineering
• Advised the structured finance group of a national rating agency on how to improve its
technology and processes. Helped to develop requirement statements and evaluated the
practicality of interim solutions.
• Improved international marketing to the financial services industry by developing marketing
materials, and conducting sales training workshops across the country. Used proprietary
techniques to develop The Presentation Tool Kit — "Global Delivery Services for the Financial
Services Industry" which consisted of a manual and a CD-ROM based interactive slide show
with presenter notes, that was dynamically customized to the needs and type of audience.
• Provided global expertise to an international consulting firm in redesign of the business
processes of card service providers in Argentina, Brazil, and Venezuela. Our role was to provide
the client and local case teams with industry expertise, as well as knowledge of practices in the
U.S. and other countries.