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| Business Process Re-engineering Credit and Debit Cards Litigation Support Managing Channels of Distribution Market Opportunity Assessment Mergers and Acquisitions Payment System Remote Deposit Capture Strategy Consulting System and Operations Planning |
Business Process Re-engineering • Advised the structured finance group of a national rating agency on how to improve its technology and processes. Helped to develop requirement statements and evaluated the practicality of interim solutions. • Improved international marketing to the financial services industry by developing marketing materials, and conducting sales training workshops across the country. Used proprietary techniques to develop The Presentation Tool Kit — "Global Delivery Services for the Financial Services Industry" which consisted of a manual and a CD-ROM based interactive slide show with presenter notes, that was dynamically customized to the needs and type of audience. • Provided global expertise to an international consulting firm in redesign of the business processes of card service providers in Argentina, Brazil, and Venezuela. Our role was to provide the client and local case teams with industry expertise, as well as knowledge of practices in the U.S. and other countries. |