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Business Process Re-engineering Credit and Debit Cards Litigation Support Managing Channels of Distribution Market Opportunity Assessment Mergers and Acquisitions Payment System Remote Deposit Capture Strategy Consulting System and Operations Planning |
Credit and Debit Cards • Conducted an assessment of the desirability of the United States Postal Service accepting credit and/or debit cards at post office windows and vending machines. The study addressed consumer and business demand for the services, alternative approaches to delivering the service, customer service impacts, program economics (investment, revenue increases, operating costs, infrastructure and manpower requirements), and non-economic implications. • Assisted a major oil company in evaluating the feasibility and desirability of outsourcing all or portions of its credit card activities. • Assisted a Central European gasoline charge card issuer to identify and evaluate suitable diversification opportunities within this former Communist country. We identified card related opportunities and the capabilities required for success, profiled other national markets to identify transferable experience, assessed the company's core competencies in relation to the opportunities, and related this to the local market potential. |