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| Business Process Re-engineering Credit and Debit Cards Litigation Support Managing Channels of Distribution Market Opportunity Assessment Mergers and Acquisitions Payment System Remote Deposit Capture Strategy Consulting System and Operations Planning |
Managing Channels of Distribution • Developed a branchless banking action plan for a major California thrift that wanted to limit its investment and time horizon, avoid the "bleeding edge," and emphasize service over sales activities. We provided a concise overview of the state of branchless banking and a process for making decisions concerning investments in existing and new channels of distribution, both electronic and traditional. • Conducted a seminar for a major Brazilian bank on techniques for managing the channels of distribution for retail products. The program focused on the unique characteristics of Brazil and the bank; and addressed the spectrum of channels available from traditional branches and ATMs through telephone, home banking and web sites. • Helped a major west coast acquirer assimilate a culturally very different business banking organization. |